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By Anthony Johnson, Apr 26 2016 06:44PM

This week’s news on all things social, digital and web



We love social media, SEO, digital marketing, and the online world. After all, that’s why we do what we do. Through our online travels, we come across a variety of information that can be helpful, amusing, or even shocking. We didn’t want you to miss out on this so here’s a roundup of what’s been happening lately.


You won’t believe how much can happen in just 60 seconds


The stats are staggering. You can check out the full breakdown below but here’s a few of the ones that jumped out at us.


In one minute:


150 million emails are sent – how many do you think are deleted without even being read?

8 million WhatsApp messages are generated – we’ve always got plenty to say for ourselves, but even our minds are blown by this.

38,052 hours of music uploaded onto Spotify – a 168% increase on the previous year.




Source: http://www.excelacom.com/resources/blog/2016-update-what-happens-in-one-internet-minute


Panic hits Instagram


If you’re a follower of Instagram, you might have noticed a recent moment of hysteria where everyone was telling you to turn on push notifications for their posts. It was a pre-emptive move in response to Instagram announcing that they would be moving away from a chronological feed – aka Facebook implementing the equivalent of their ‘Top Stories’ algorithm. The response to Instagram’s announcement was negative: #RIPInstagram says it all.



The rush to encourage us to turn on push notifications was a bit hasty as the change hasn’t even been made yet.


Social media cries foul over Twitter's new China boss


The appointment of new Managing Director of Greater China, Kathy Chen, has been met with great scepticism in the TwitterSphere with some arguing that the appointment is the “murder of freespeech (sic)”. Read more here.


Since Facebook’s F8 Conference last week, the word chatbot is everywhere…what is it??


You’ve probably heard the word bot before as it’s been widely used in other contexts for ages. Bots are used to automate a specific task and some of the most well-known uses have been for spam. In fact, you owe them a thank you for the ‘prove you’re a human’ verification you have to go through when completing forms online. They don’t have to be bad and Facebook are attempting to use them increase productive.



They are developing chatbots to communicate with people, for example to offer customer support via Messenger. The complexity in this task is that the bot not only has to learn language but also the nuance, context, and inference of those words. Think about when you’re learning a new language – even if you knew all the words in that language, that isn’t enough to be able to communicate in that language. There’s already been one high-profile example of this going wrong: Microsoft’s Tay which went on a genocidal, racist rant on twitter after being fed phrases online. As you’d imagine, it was taken offline quite quickly.



Let’s see how Facebook competes with Microsoft, Slack and everyone else already developing chatbots.


Who’s winning the Twitter popularity contest?


If you want to find out which accounts on Twitter are the most popular, you should check out TwitterCounter. As it stands, the 10 people with the most followers are:



Katy Perry (@katyperry) – 87, 078, 571 followers

Justin Bieber (@justinbieber) – 79,883,755 followers

Taylor Swift (@taylorswift13) – 75,681,012 followers

Barack Obama (@BarackObama) – 73,511,545 followers

YouTube (@YouTube) – 61,511,871 followers

Rihanna (@rihanna) – 59,363,596 followers

Lady Gaga (@ladygaga) – 58,469,565 followers

Ellen DeGeneres (@TheEllenShow) – 58,184,051 followers

Twitter (@twitter) – 54,393,731 followers

Justin Timberlake (@jtimberlake) – 54,221,824 followers



Go and check it out for yourself – perhaps you’ll find where you rank on the list? Don’t surprised if the follower counts differ from what we’ve said as they’ll probably even be different by the time I finish typing this sentence. What a fast-paced digital world we live in.


How many hashtags is too many hashtags?


The actual number depends upon which site you’re using and, in some cases, who your audience is. Here’s a quick reference guide for the major sites.


LinkedIn


Quite simply on here, if you’re using any hashtags at all you’re using too many – they don’t work. There’s no point. (unless your sharing to Twitter!)


Twitter


You absolutely, definitely must use hashtags on twitter as tweets with the right hashtags get more than double the engagement levels of those without any hashtags. It seems like a quick win in generating a greater return – just don’t get too carried away with thinking the more, the merrier: 1 to 2 is ideal. Any more than 2 and you’ll actually see a decline in engagement levels.


Instagram


Go crazy! Posts on Instagram with 11 or more hashtags get the highest levels of engagement so if you’re looking to increase your insta-following quickly #hashtag #everything.


Facebook


Opinion is still split about the effectiveness of hashtags on Facebook. Early feedback on their use suggested that using no hashtags created greater interaction than using any hashtags. Opinion has shifted somewhat now with it now being thought that, like Twitter, if you’re a business targeting other businesses, use 1 or 2 hashtags to maximise both your reach and interaction levels. If you’re targeting a more community-oriented style (like you might find on Pinterest) then there’s potentially scope to add in a few more.



If you’re using Google+ or what to find out more, check this out.


Our insider recommendation


Check out whatagraph.com – it’s a free and highly visual representation of how your website is performing: so simple, so easy to use and understand – it’s just all the key metrics at a glance.


Interested in getting personalised advice on how to make the online world work for you? Get in touch. We’ll be happy to answer.



By Anthony Johnson, Feb 22 2016 08:35PM


#Trademarks – Brand protection in the Social Media Age


When a new marketing tool such as social media comes along, the opportunities offered can be incredible. Marketers, particularly digital marketers, need little persuading of its advantages. However, beyond the reputational risks – often discussed at marketing conferences – that inevitably come with profile-raising tools, marketers also need to consider other associated legal risks, such as intellectual property. This is particularly relevant to instant media like social Facebook and Twitter where the consequences of one small mistake can balloon within hours.


Years ago, lawyers had plenty of time to run clearance searches on new brands and sub-brands and then protect them with trademarks. Nowadays, with a massive increase in different media channels, it is important for marketing and legal departments to work together to clear trademarks for use and steer their respective businesses on brand selection.


Together, we need to consider all the possible applications of brand assets across all the different forms of social media available and monitor the ever-growing digital world to ensure others are not misusing your brand.


Ten different social media platforms could mean more than 100 different applications of all your brand assets – whether it is your logo, your brand name or your strap line. You need to anticipate all the different potential uses of your main and sub-brands: advertising, app icons, hashtags – these could all be worth protecting through trademark rights, but also potentially infringe other parties’ existing rights.


Some companies like the Coca-Cola Company have already begun trade marking some of their hashtags: ‘#smilewithacoke’ and ‘#cokecanpics’. Although few competitors are likely to use these hashtags, these trademark rights may deter them from using similar hashtags for their own campaigns. Whether or not you choose to protect your hashtags with trade marks, you should treat hashtag strap lines like any other strap line and, where appropriate, clear it for use before hitting “Tweet”. Strict guidelines should be in place to cover all social media posts to ensure any infringement risk is minimised.


When third parties use your brand on social media without consent, you need to consider whether to do anything about it and how to act. Even if you do not like what another brand is doing, you need to consider whether it presents enough of an issue for your brand to warrant action. Like with any defensive action, the monetary and reputational risks of pursuing infringers always need to be taken into account.

With the likes of Facebook, Twitter and Instagram here to stay for years to come, businesses need to ensure that they have proper processes in place to ensure their marketing in the social space is as compliant with trademark law as any other channel.



By Matthew Sammon, Head of Trade Marks, Marks & Clerk Patent and Trade Mark Attorneys

By Anthony Johnson, Nov 29 2015 05:07PM

What is better than one view on your website? More views! Have a website but the traffic numbers are lacking? Looking to drive traffic to your relevant and exciting content? Follow the tips below to gain a larger audience and leave a lasting impression while doing so.


Content is king.


With the search engine algorithm updates and the need for good content, it is no surprise how imperative great content is. Write for your audience, not robots. This will help build your brand AND improve your online visibility. Link for relevant content and keep the links to a minimum (3-5 links). Don’t forget linking to your own website and other pages – this is data-rich food for search engine crawlers. The added bonus is your users will have the content they need in a sensible way. This builds trust and credibility.

Social integration.


Social Media is the current landscape to connect with your audience. Chances are, your business is utilizing a multitude of social channels and engaging with your audience. Be sure to add a call-to-action on these social channels to get more information on your website. 140 characters to inspire and have your audience seek for more information. Use your social efforts to drive traffic to your site. Looking to gain more traffic on social media channels? Use it regularly and use #hashtags appropriately. Unfamiliar with #hashtag*? The hashtag connects your message with the #topic or #cause so those seeking information can easily find it.


*Too many #hashtags can have the reverse outcome and users will see this as spam instead. Opt for 1-3 hashtags per message.

Multimedia = attention grabbing


Images and video capture the attention of your users and search engines alike. Multimedia increase visibility because all are inherently intrigued by visuals. Including an image/video on your press releases, blog posts, social media channels and website puts a bull's eye target for your users' line of vision. Simply put: multimedia gets noticed and being noticed is the first step in driving traffic to your website and brand. Take the next step and use the multimedia efforts within your social media strategy.


Written by Amanda Eldridge, PR Newswire


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